At AlderBourn, we handcraft each piece of furniture with care in our Winterville, North Carolina workshop. Because every item is made to order specifically for you, we have specific policies regarding refunds and returns.

Custom Orders

All AlderBourn furniture is handcrafted to order. Once production begins on your custom piece, the order cannot be cancelled or refunded. We will confirm all details with you before beginning work.

Damaged or Defective Items

If your furniture arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery at support@alderbourn.com with photographs of the damage. We will work with you to determine the best solution, which may include:

• Repair instructions and materials sent to you

• Replacement of the damaged component

• Full replacement of the item

• Refund of your purchase price

Order Cancellation

You may cancel your order within 24 hours of purchase for a full refund, provided production has not yet begun. After 24 hours, cancellations are subject to a 25% restocking fee to cover materials already purchased and preparation work completed.

Quality Guarantee

We stand behind the quality of our craftsmanship. If you discover a manufacturing defect within 30 days of receipt, we will make it right at no cost to you. Normal wear, damage from misuse, or changes due to environmental conditions (wood is a natural material and may expand or contract with humidity changes) are not covered.

Contact Us

If you have concerns about your order, please reach out to us at support@alderbourn.com. We are a small workshop and genuinely want every customer to be satisfied with their furniture.