Frequently Asked Questions
PHILOSOPHY & BRAND
Where are Alderbourn products made?
All of our products are handcrafted in Winterville, North Carolina, just outside of Greenville. We're proud to support local craftsmanship and small-batch production.
What safety testing does Alderbourn follow?
Safety is one of our top priorities. All products are designed with rounded corners, stable construction, and are tested to meet or exceed CPSC standards and applicable safety requirements for children's furniture.
What is Montessori?
Montessori is an educational philosophy that emphasizes independence, hands-on learning, and respectful environments tailored to a child's natural development. Our products are designed to reflect these principles, giving children the freedom to move, explore, and learn at their own pace.
ORDERS & SHIPPING
What is the status of my order?
You can check your order status through the confirmation email. If you have any issues, feel free to contact us; we're happy to help.
How do I track my shipment?
Once your order has shipped, you'll receive a tracking link via email. Shipping times may vary depending on location and product availability.
How long will it take for my order to arrive?
Each piece is handcrafted and made to order. Please allow 2-3 weeks for production, plus standard shipping time. We'll share updates every step of the way.
Do you offer in-store pickup or have any retail locations?
At this time, Alderbourn is available online and at select artisan markets. We do not currently offer in-store pickup, but stay tuned, we're always exploring ways to bring Alderbourn to more communities.
PRODUCT INFORMATION
What materials do you use?
We use high-quality, natural hardwoods sourced locally when possible and non-toxic finishes that are safe for children and built to last. Each material is chosen with care to reflect our commitment to sustainability and design.
What are the dimensions of your products?
You'll find detailed measurements listed on each product page. If you have specific questions about fit or placement, don't hesitate to reach out.
Do you offer custom orders or modifications?
As custom woodworkers, we're happy to discuss modifications to better suit your space or needs. Please contact us at design@alderbourn.com to explore custom options.
Can I use Alderbourn products outdoors?
Alderbourn furniture is designed for indoor use. Exposure to the elements may cause damage to the natural wood and finishes.
What happens if my Alderbourn products get wet?
While our finishes offer some protection, we recommend avoiding excess moisture to preserve the look and integrity of your piece. If water exposure occurs, gently dry the item with a soft cloth.
How should I clean Alderbourn furniture?
We suggest using a clean, damp cloth and avoiding harsh cleaners. A mild soap and water solution is safe for occasional cleaning. Be sure to fully dry the surface afterward.
RETURNS & POLICIES
What is your return or exchange policy?
Because each item is made to order, we currently do not offer returns or exchanges unless an item arrives damaged or defective. Please review all product details carefully before ordering.
Do your products come with a warranty?
We stand behind the quality of our craftsmanship. If you experience an issue with your item, please reach out within 1 year and we'll work to make it right.
WHOLESALE & RETAIL
Do you offer wholesale options?
Yes, we offer a limited number of wholesale partnerships to shops & schools that align with our values and aesthetic. Please contact us at support@alderbourn.com for more information.