Privacy Policy

AlderBourn respects your privacy. This policy explains how we collect, use, and protect your personal information.

Information We Collect

Information You Provide:

  • Name, email address, shipping address, and phone number when you place an order

  • Payment information (processed securely through our payment processor; we do not store credit card details)

  • Any communications you send us via email or contact forms

Automatically Collected Information:

  • Website usage data (pages visited, time spent on site) through standard web analytics

  • IP address and browser information

  • Cookies for website functionality and analytics

How We Use Your Information

We use your information to:

  • Process and fulfill your furniture orders

  • Communicate with you about your order status

  • Respond to your questions and customer service requests

  • Send you occasional updates about new products or blog posts (you may unsubscribe at any time)

  • Improve our website and customer experience

  • Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

  • Shipping carriers to deliver your order

  • Payment processors to complete transactions

  • Email service providers to send order confirmations and updates

  • Analytics providers to understand website usage

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement reasonable security measures to protect your personal information. However, no internet transmission is completely secure. We cannot guarantee absolute security but take data protection seriously.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal record-keeping requirements)

  • Opt out of marketing emails at any time

To exercise these rights, contact us at support@alderbourn.com.

Cookies

Our website uses cookies to enhance functionality and analyze traffic. You may disable cookies in your browser settings, though this may affect website functionality.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at support@alderbourn.com.